Frequently Asked Questions

OUR APARTMENTS

What is a serviced apartment?

Our serviced apartment works exactly the same way as a hotel but with the added benefit of the more ample living space, comfort and the freedom of having a home away from home. You check in and check out in similar style to a hotel, however, amenities such as Wi-Fi and traveller luxuries such as a fully-fitted kitchen and separate bedroom are all included. Our apartments average around 500 sq. feet – more than the equivalent standard hotel room and provides more space than some serviced apartments in London.

What can I expect in my apartment?

  • Fully-fitted kitchen with oven, hobs, microwave, toaster, coffee maker, dishwasher, cooking equipment, crockery and utensils
  • A set of towels per guest, luxury linen and free toiletries
  • Integrated washer/dryer
  • Free wireless internet
  • Netflix enabled smart TVs

Is there internet access?

Yes – we provide free complimentary wireless broadband in all our apartments.

Are there washing facilities in the apartment?

Yes – we provide full washing facilities in each apartment including a washing machine/dryer.

Are they smoking or non-smoking apartments?

All our apartments are non-smoking.

How often are the apartments cleaned?

All our apartments are deep cleaned after every stay by our cleaning staff ready for the next guests arrival. Subsequent cleans are provided weekly. If you are staying less than 7 nights, you can purchase an additional cleaning service. An additional cleaning service, which includes fresh linen and towels, can be provided (please contact us).

Are pets allowed?

Unfortunately, we do not allow any pets in any of our apartments.

Can I have a party in the apartment?

Suites by Rehoboth has a strict no-party policy. The maximum number of people per apartment should not be exceeded and noise levels must not cause a disturbance to other guests. Additional charges will be applied to your account if there is evidence of a party having occurred during your stay.

The maximum room occupancy for each apartment is detailed on your booking confirmation.

 

MY BOOKING

What is the minimum length of stay?

The minimum length of stay is 3 nights across all our apartments. However, additional restrictions may be imposed on some apartment types during busy periods.

Can I change the dates of my reservation once already booked?

We may be able to amend your booking, providing we have availability at your chosen location. We must receive confirmation via email (reservations@suitesbyrehoboth.com) 48 hours prior to your check-in date and time staying you wish to proceed with the amendment. Please note that any special offer bookings are non-transferrable and non-refundable. Please also note that shortening the length of your original booking may be subject to charge. Extensions of your stay are subject to availability at the time of request.

How do I pay for my booking?

Pre-payment is taken for all online bookings – so if you are booking online, the card you provide will be debited automatically and you will be sent a receipt shortly afterwards with the confirmation from our team.

Are there any fees for paying by credit card?

When booking direct a 3.5% fee will be applied for using Visa and Mastercard, or 4.5% for Amex. There is no extra charge for debit cards.

Do you offer corporate rates?

Yes. For further information regarding our corporate offerings, please contact our sales team on + 44 (0) 203 709 6558 or email reservations@suitesbyrehoboth.com.

Do you provide parking?

Car parking is available on a case by case basis. We try to ensure that all our apartments have available parking for guests. Please note that parking cannot be guaranteed, so please call +44 (0) 203 709 6558 or email reservations@suitesbyrehoboth.com to reserve parking ahead of your check-in date.

How much is the car parking?

Parking is free at all our apartments unless otherwise stated. If you are unsure whether parking is free for your particular stay, please contact our team via email reservations@suitesbyrehoboth.com or call +44 (0) 203 709 6558

CHECK-IN & CHECK-OUT

How do I check in?

It’s very simple to check in to our apartment. Where you have supplied a valid email address, we will email you your check-in details. Check-in is available from 3pm; if you would like to check in earlier, please contact our team on +44 (0) 207 378 4840 or email reservations@suitesbyrehoboth.com.

How do I check out?

On your departure, lock your apartment door and simply return your keys to the key box. We kindly ask that you leave the apartment in a presentable condition, making sure that all windows are closed and the appliances are switched off.

Is there a penalty for late check-out?

If guests check out later than 11am, a charge will apply. Should a guest fail to depart after 3pm an additional nightly rate will be charged. A late check-out until 12pm can be pre-booked for free and £30 until 3pm.

What time do I have to check in & check out?

Check-in begins from 3pm and check out by 11am. If you cannot check-in until the evening, do not worry – our properties offer 24 hour check in. Please inform a member of our team if you will  be checking in late in the evening.

Can I check in earlier than 3pm?

Yes – you can reserve a guaranteed early check-in from 11am at the additional cost of £30. Please call +44 (0) 203 709 6558 or email reservations@suitesbyrehoboth.com ahead of your check-in date to book this. Prior to 11am, check-in cannot be guaranteed, will be subject to availability upon arrival and will be an extra cost.

How do I check in and collect my keys?

Our properties offer 24 hour check-in so once you are ready to check-in, your keys will be available in the key box. Standard check-in time is from 3pm onwards but you can check in early from 11am at an additional cost of £30.

Are towels and bed linen included?

Yes – Fresh bed linen and towels are provided weekly for your comfort and convenience and as part of Suites by Rehoboth housekeeping service.

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